Privacy Policy

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (‘Site’). In this Privacy Policy we, us or our means Inspire Chiropractic.

We respect your privacy

We respect your right to privacy and are committed to safeguarding the privacy of our customers. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Website or the services offered on or through it.

What Personal Information We Collect

We may collect the following types of personal information:

• Name, address, date of birth, and contact details (including phone number and email address and telephone number)
• Health information and medical history relevant to your care

• information you provide to us when submitting an enquiry through our contact form;

• Details of services we have provided to you and that you have enquired about, and our response to you;
• Payment and billing information

• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, accounts from which you permit us to collect information, or in the course of providing services to you; and
• any other personal information requested by us or provided by you or a third party.

• any other information you provide to us directly or via our Website

We may collect these types of personal information directly from you or from third parties.

How We Collect Personal Information

We collect personal information in several ways, including:

• Directly from you, when you complete forms, book appointments, or communicate with us (in person, by phone, email, or via our Website)
• From third parties, such as other health practitioners, with your consent
• Automatically through our Website (e.g., via cookies or analytics tools)
• When we provide our services to you.

Why We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose your personal information for purposes including:

• to contact and communicate with you, including to respond to your online enquiry;
• to enable you to access and use our Website;

• Providing chiropractic and related health services
• Managing appointments and client records
• Communicating with you about your care or our services

• for internal record keeping, administrative purposes, invoicing and billing purposes; and

• Complying with legal and regulatory obligations and resolve any disputes that we may have.
• Improving our services and Website

Disclosure of Personal Information

We may disclose your Personal information:

• To other health practitioners involved in your care, with your consent
• To third-party service providers who assist us in operating our practice (e.g., IT providers, payment processors)
• Where required or authorised by law (e.g., to comply with court orders or regulatory requirements)
• To your authorised representatives

• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• protect our copyright, trademarks, legal rights, property or safety of our website and customers or third parties;
• third parties, including agents or sub-contractors, who assist us in providing information or services to you; and
• third parties to collect and process data.

We do not sell or rent your Personal information to third parties.

Where we disclose your personal information to third parties, we will request that the third party handle your personal information in accordance with this Privacy Policy.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

Use of your Personal Information

We may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

The Website may make third party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.

We may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

Storage and Security of Personal Information

We take reasonable steps to protect your Personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards. Personal information is stored securely, and access is restricted to authorised personnel only.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

How we treat personal information that is also sensitive information

Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

We do not currently collect sensitive information. If we do collect sensitive information, provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.

Sensitive information may also be used or disclosed if required or authorised by law.

Your rights, Access to and Correction of Personal Information

You have the right to request access to the Personal information we hold about you and to request correction if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We may require you to verify your identity before processing your request.

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications, please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Website and Cookies

We may use cookies on our Website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Website may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any Personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Site Use

When you come to our Website we may collect certain information such as mobile unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Website. This information is used in an aggregated manner to analyse how people use our Website, such that we can improve our service.

Overseas Disclosure

We do not routinely disclose Personal information to overseas recipients. If it becomes necessary to do so, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date. Your continued use of our services or website constitutes acceptance of any changes. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us via the below specified email address.

We will respond to your enquiry as soon as reasonably practicable.

For any questions and notices, please contact us at:

Email: info@inspirechiropractic.au

Website: https://www.inspirechiropractic.au/contact/ 

Last update: 25 June 2025